General Help

Simply add the additional character(s) to your cart. Make sure you book them for the same date and time. We will automatically apply your 15% discount for booking multiple characters.
Each package contains one character, but booking two or more characters for a party earns you 15% off all characters. For example, the Fair Maiden Package is $129 for a single character. Two characters is $129 X 2 minus 15% for a total of $219.30. You save $38.70! Don’t want to do the math? You don’t have to. Simply add the characters to your cart, and your discount calculates automatically.
The princess’s activities depend on which package you select. You can learn about the packages and activities on our packages page.
Typically, you can book parties up to 50 miles away from our Parker, CO location. Check your distance here.
If you're looking for an event space for your party, check out our list of suggested venues. We also travel to your house for parties at your home.
Travel is free up to 50 miles from our Englewood, CO location. Check your distance here.
Yes, you may book most princesses for your outdoor event except when the temperature exceeds 90 degrees or the event space is wet from a recent rain fall or snow. At park parties, please make sure there is cool shade for the performer since they are wearing heavy costumes and wigs. The area must be free of thorny bushes, mud, snow, or standing water.
In the case of some of our more elaborate gowns such as Belle’s and The Little Mermaid’s formal gowns, the event must be indoor or be on a clean, man-made flooring. These dresses are very delicate and may be ruined if worn on the grass, dirt, or dirty street.
If you're looking for an event space, try our list of venues. It includes both indoor and outdoor locations.
Cancel or reschedule using the links in your confirmation email. If you can’t find your email, please contact us to cancel or reschedule. You can reschedule up to 5 days before the event and cancel up to 2 days before the event.
If you cancel within 48 hours of ordering, you will receive a full refund. After 48 hours, you can be refunded all but $50 of your order. Rescheduling is free.
Most of our parties take place in your home. Our princess will come right to your door! Other times, the princesses travel to the event space of your choice. If you're looking for a good place to hold your party, check out our list of venues for ideas. We even have featured venues where we regularly do parties and are the exclusive princess provider.
All birthday packages include a Princess Initiation. Guests learn what it means to be a princess, practice their royal manners, and are inducted as “Princesses and Princes in Training.”
All birthday packages include a coronation ceremony where the performer crowns the birthday child “Princess (or Prince) For the Day.” The crown is for your little one to keep as a special memento!
We also offer a deluxe tiara with sparkling rhinestones to upgrade from the plastic tiara included in your package.
Our performers will come equipped with everything they need for a magical party. The only exception may be a glass of water for face painting if included in your party package. It can be helpful to provide a chair for the princess to sit in for story time, but this is not required.
Please check our audition page to learn about open casting calls and online submissions.
Tipping is never required, but please feel free to tip what you believe your performer deserves. Typically, the party host tips each performer $20-100. Our performers greatly appreciate your generosity as they spend many years of training to perfect their craft and many hours to prepare for each party.

Royalty Program™ Help

The Royalty Program™ rewards you for your loyalty. Each dollar you spend earns you 5 Royalty Points to get you closer to your next princess encounter. When you reach 5,000+ points, you’ll join the ranks of the elite as a VIP (Very Important Princess).
You earn 5 royalty points for each dollar you spend. 100 Royalty Points = $1 off your next order.
VIP members get exclusive access to free VIP character events, early access to ticketed events, and more magical surprises!
Check your account page to see your points balance.

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